Frequently Asked Questions
Where are you located?
WatchMyride is a UK based business. Your order is being posted from Orpington, Kent unless otherwise stated. You can contact us on our UK landline or even a mobile number and all our orders come with a valid UK warranty.
What to do if my order arrived damaged/faulty?
In the unfortunate event that you received a damage/faulty product from us, please contact us immediately and we will take action to remedy the problem as soon as possible. Your statuary rights will be not affected.
What to do if I want to send my scooter to you for repairs?
If something does go wrong with a product you bought from us and can not be rectified by a local to you workshop and can't be sorted out with phone or video instructions get in touch with us.
We will arrange the collection and transport of the product to our workshop or to one of our affiliate workshops and undertake any repairs in order to return it to you in perfect working order.
If the repairs are not covered by your warranty or damage/fault has been caused by owner's misuse, tampering or unauthorised modifications, we are entitled to charge you any costs incurred including courier charges. In this case we will contact you before we start with the repairs in order for you to authorise the repairs.
Are electric scooters waterproof?
A manufacturer will test and provide an e-Scooter with a rating based on its waterproofness, so it is important to check the specification of your scooter as these will vary.
Each of these IP ratings will be between 0 and 9, he higher the number, the more waterproof it is.
A level of 4 should provide protection from puddles, splashes and light rain.
A level of 5 or 6 should provide protection from puddles, splashes and light rain.
It is also important to be aware of your warranty, as many manufacturers will advise riders not to use their scooter in the rain, which could void your warranty if you go against recommendations.
If you have any questions about this matter you can always give us a call.
How accurate are my scooter's specs?
What you see for specifications on websites are most probably NOT accurate.
Reason being that these specs are given to resellers by the manufacturers but they have been achieved in a way that its never possible to happen in real life!
For example, a scooter is sold with a 100km range but in order for the manufacturer to achieve that, they were riding the scooter on eco mode and at 25kph, single motor on a perfect sunny day with the battery full and on a straight road.
Also remember that rider was probably 5.5 foot tall and around 60-65 kilos.
We never follow manufacturer's suggestions on speed and range, we always give a lower number and try to get feedback from our buyers.